Shipping Policy

Effective Date: 8/1/2025

At Welli Labs, we work hard to ensure safe, timely delivery of every order.

Order Processing

  • Orders are typically processed within 1–2 business days (excluding weekends and holidays).
  • Processing times may vary during high-volume periods.

Shipping Methods

  • Domestic orders ship via [Insert Carrier(s)] with tracking provided.
  • International orders may be subject to customs clearance delays outside our control.

Risk of Loss

  • All shipments are FOB Origin: risk of loss transfers to the buyer once the order is handed to the carrier.
  • Welli Labs is not responsible for delays, losses, or seizures caused by customs, carriers, or regulatory agencies.

International Customers

  • Buyer is responsible for understanding and complying with import restrictions in their country.
  • Refunds/replacements will not be issued for items seized by customs.

Payment & Chargeback Policy

Effective Date: 8/1/2025

Welli Labs values secure transactions and fair dealing.

Accepted Payments

We accept [Visa, Mastercard, American Express, Crypto (USDT) E-debit direct (plaid)] – for large order you may use bank wires or ACH payments.

Final Sale

  • All sales are final due to the sensitive nature of research-use-only products.
  • Refunds or replacements will only be granted in accordance with our Return & Refund Policy.

Chargebacks & Disputes

  • By purchasing, you agree not to file chargebacks or payment disputes outside our official Return Policy process.
  • Any disputes filed outside these terms will be contested with full documentation, including proof of shipment, tracking, and signed disclaimers.
  • Welli Labs reserves the right to ban or blacklist accounts engaging in fraudulent disputes.

Cookie Policy

Effective Date: 8/1/2025

This Cookie Policy explains how Welli Labs uses cookies and similar technologies.

What Are Cookies?

Cookies are small files stored on your device to improve website functionality and user experience.

Types of Cookies We Use

  • Essential Cookies – Required for site functionality (e.g., login, checkout).
  • Analytics Cookies – Help us understand site usage (e.g., Google Analytics).
  • Preference Cookies – Store your settings for a personalized experience.

Managing Cookies

You can disable cookies in your browser settings. However, some site features may not function properly.

Quality Assurance Policy

Effective Date: 8/1/2025

At Welli Labs, quality and transparency are non-negotiable.

Batch Testing

  • Every batch undergoes Identity, Quantity, Endotoxin, Heavy Metals, and pH testing (pH for Bac Water only).
  • Certificates of Analysis (COAs) are provided with results for each batch.

Traceability

  • Every vial is assigned a unique batch number for full trackability.
  • Customers can verify COAs using either their batch number or order number.

Research-Grade Commitment

  • Our products are produced under strict quality controls and supplied for laboratory research use only.
  • While tested extensively, our products are not FDA-approved and not intended for clinical or therapeutic use.

Intellectual Property Policy

Effective Date: 8/1/2025

All content and branding associated with Welli Labs is protected intellectual property

Ownership

  • All product descriptions, logos, trademarks, website content, and marketing materials are the exclusive property of Welli Labs.
  • Unauthorized reproduction, redistribution, or modification is strictly prohibited.

Product Repackaging & Resale

  • Customers may not repackage, rebrand, or resell Welli Labs products without express written consent.
  • Violations will result in legal action.

Compliance & Ethics Statement

Effective Date: 8/1/2025

At Welli Labs, we are committed to supporting responsible scientific advancement while maintaining strict compliance and ethical standards.

Compliance

  • Products are sold only to qualified researchers and institutions.
  • We comply with all applicable laws and regulations governing the sale and transport of research-use-only compounds.

Ethical Responsibility

  • We do not condone misuse of our products, including human or veterinary administration, recreational use, or illicit drug development.
  • We reserve the right to refuse sales to any individual or entity suspected of non-compliance.

Commitment to Science

  • By providing fully tested, traceable, research-grade materials, Welli Labs ensures researchers can conduct meaningful, reproducible work with confidence.